Return & Cancellation Policy

This Return & Cancellation Policy applies to purchases made from HoloRing s.r.o. through www.holoring.eu. It explains when an order can be cancelled, when a product can be returned, and how refunds are handled.

Seller: HoloRing s.r.o., Školská 689/20, Nové Město, 110 00 Prague 1, Czech Republic
Company ID: 21085161, VAT: CZ21085161
Email: info@holoring.eu, phone: +420 736 663 690

1. Order cancellation before design approval

Many HoloRing products are made to order. If your order includes a custom holographic design, personalised inner engraving, or other personalisation, production starts only after you approve the design.

You may request cancellation before you approve the design by contacting us at info@holoring.eu with your order number. If production has not started, we will cancel the order and refund the amount paid.

2. Design approval and made-to-order production

Please check the design preview carefully before approval, including the selected ring size, engraving text, spelling, symbols, layout, and any other personalisation details. Once you approve the design, the product is made according to your specifications and production may begin.

After design approval and the start of production, cancellation is not automatic for personalised or custom-made items, except where required by law, where the product is defective or incorrectly supplied, or where a production-delay cancellation right applies under this policy.

3. Personalised and custom-made items

The statutory right of withdrawal does not apply to goods made according to the consumer's specifications or clearly personalised for the consumer. This includes, in particular, rings with personalised engraving, custom holographic designs, or other customer-approved personalisation.

This exception does not affect your statutory rights if the product is defective, damaged, incorrectly supplied, or does not correspond to the agreed and approved order details.

4. Fourteen-day withdrawal right for non-personalised items

If you purchase a non-personalised item as a consumer for personal use, you may withdraw from the contract without giving a reason within 14 days from the day you receive the goods. If your order is delivered in several shipments, the period starts on the day you receive the last item. If the final day falls on a weekend or public holiday, the period is extended to the next working day.

To exercise the right of withdrawal, you must inform us before the withdrawal period expires by sending a clear statement to info@holoring.eu. Please include your order number, name, contact details, and the item you wish to return. You may use the model withdrawal form below, but it is not mandatory.

5. Returning eligible items

If your item is eligible for return under the withdrawal right, you must send it back without undue delay and no later than 14 days after you inform us that you withdraw from the contract.

Items should be returned clean, unused beyond what is necessary to inspect their nature, characteristics, and functionality, undamaged, and, where possible, in their original packaging. You are responsible for any reduction in value caused by handling beyond what is necessary for such inspection.

Unless the return is caused by our error, a defect, damage, or incorrect supply, you are responsible for the direct cost of returning the goods. Returns should be sent to HoloRing s.r.o., Školská 689/20, Nové Město, 110 00 Prague 1, Czech Republic, unless we provide you with a different return address in writing.

6. Refunds

For eligible withdrawals, we will refund the price paid for the returned item and the original standard delivery cost, up to the amount of the least expensive standard delivery option we offered for your order. Any extra cost paid for a more expensive delivery option is not refundable.

We will issue the refund without undue delay and no later than 14 days after you inform us of your withdrawal. We may withhold the refund until we have received the returned goods or until you provide proof that you have sent them back, whichever occurs first.

Refunds are made using the same payment method you used for the order, unless you expressly agree to another method. You will not be charged any fee for the refund.

7. Defective, damaged, or incorrect items

If your item arrives defective, damaged, incorrectly supplied, or materially different from the approved design or order details, contact us at info@holoring.eu as soon as possible with your order number and photos or a description of the issue.

If the return is due to our error, a defect, damage, or incorrect supply, we will cover the cost of the least expensive suitable return shipping option and will handle the matter in accordance with your statutory rights.

8. Production delays

Our standard production time for made-to-order rings is approximately 7 business days after design approval. If production is delayed by more than 7 additional business days after design approval, you may contact us to cancel the order and receive a full refund, unless we agree another solution with you.

9. Exchanges and sizing

Please choose your ring size carefully before placing the order and before approving the design. Personalised or custom-made rings may not be returnable or exchangeable simply because the wrong size was selected by the customer.

If you have a sizing issue, contact us at info@holoring.eu. We will review the situation and try to find a practical solution, but this does not create an automatic right to return or exchange a personalised item unless required by law.

10. Model withdrawal form

You may use the following form to withdraw from an eligible non-personalised purchase. Using this form is optional.

To: HoloRing s.r.o., Školská 689/20, Nové Město, 110 00 Prague 1, Czech Republic, info@holoring.eu

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Order number:
Goods:
Ordered on:
Received on:
Consumer name:
Consumer address:
Consumer email:
Date:

11. Alternative dispute resolution

If you are a consumer and a dispute cannot be resolved directly with us, you may contact the Czech Trade Inspection Authority (Česká obchodní inspekce) as the competent alternative dispute resolution body for consumer disputes: www.coi.cz.

This policy does not limit any mandatory consumer rights you have under Czech law or applicable European Union consumer protection law.